A few people commented on my "on holiday" messenger tag line and said they felt better once things were "fair" and I was back in the office. Well I am back - and having done the inital cull, I am down to just 474 outstanding mails that need some form of attention. What did people spend time talking to me about in 2006: CRM - what it is, how to sell it, how to get training on it and why should customers care Windows SharePoint Services - to date the highest hit link on the blog site. How to configure, load, install, use, customise and then finally upgrade to v3 Licensing - This wss a strange one - historically, many small business partners have sold OEM or FPP only, but the discussion about what license when has really heated up with several partners now proving out the model that Open Value (and OV Subscription) are very useful sales tools as they help build a long term relationship with the customer, potentially reduce the up front cost of the solution and ensure your customer is always up to date on licenses...