DavidOverton.com
This site is my way to share my views and general business and IT information with you about Microsoft, IT solutions for ISVs, technologists and businesses, large and small.  

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  • Office Live beta in the UK and how it works & competes with SBS 2003

    I have been behind on my blogging (have you noticed)? I was at the Bristol SBS group Christmas dinner (did I say thanks yet to Richard and Mark?) and we got to discussing Office Live. So first off, as to what Live is, why not go and have a look at Eileen Browns blog on it and then lets get down to the discussion points. They were: Who really wants this type of solution? Does Live compete with SBS? Can I make money out of Live If someone has Live, can I sell them SBS too? If someone has Live, can I "upgrade" them from this to SBS? So lets answer these is order: Who really wants this type of solution? Well, there are loads of small businesses out there that want a web site, some more professional e-mail addresses than simply "[email protected]" (don't try mailing this address, if it exists, then they won't like it, but more likely it will not). Office Live will give them a website of http://www.somecompany.com e-mail addresses that at "@somecompany.com" and a simple way to build the site - for...
  • Great group leaders and Richard Evans, Tom Crosbie and Susanne Dansey moving on

    I love the small business community. Some days I hate it too. This year we have seen great strides forward, but the fear by me has always been how many people are driving it. Don't get me wrong - I think the community is amazing and more than capable at driving things forward for itself, but some pigs are more equal (driving) than others. This year there have been some stand-out heros, who have consistently provided feedback to Microsoft as to what more we should be doing to help. That is what I see easily. They also lead their groups, build the local community and put business opportunities in front of people around them. Three of those people have moved from group leaders to being back into community at large - and I am not sure that this has been recognised - both in terms of their efforts to the community and also the help they have given Microsoft. The three people are Tom, Richard and Susanne. They all did great things with their groups - taking them to new heights (other group leaders do this, but have...
  • Person who invented COBOL was born 100 years ago - you might not like COBOL, but it is still vitally important to business applications

    I was reading the CNet news article at http://news.com.com/100+years+of+Grace+Hopper/2100-1007_3-6142101.html and it reminded me of having to learn COBOL at University. While it can be a pig to do graphics and other things in, it is a great language to write business applications. COBOL for .Net exists, as do many, many libraries to make file, graphics and web services a reality. There are even some small buziness apps written in COBOL as its ability to manage business rules and maintain integrity is still good. Don't get me wrong, I'm still a .Net developer, but many of the good practices in development today have their heritage in COBOL (or Pascal ;-) ) So this is just a raised glass to the language that will never die (a bit like Mainframes). ttfn David
  • Do you get e-mails offering pirated software at discount rates and want Microsoft to do something about it?

    I got a mail from one of the community leads the other day about "downloading Office 2007 for a 80% discount". These mails are always fraudulent - in many cases you will not even be sent any software, pirated or stolen, but your credit card details will be re-used. Should you be sent something, as said, it will not be legal, so at best will be stolen, at worse, will be hacked together and probably contain spy/malware too. This business damages us all, so if you are in the UK and wish to report it, please just foward these mails to the UK Piracy team at [email protected] . thanks David
  • Who is Captain Campaign and how to sell more?

    Time and again the number one question I get outside the technical arena is people want leads from Microsoft - "go and advertise for me and hand me the leads so I can do business with these customers." I know this sounds pointed, and it is meant to, I have had partners be even more direct with me as to what they think Microsoft should do for them to make them acquiring customers easier! Now we do do advertising, but we don't "hand" the leads to you. We take customers to the "find a partner tool" on bCentral and ask them to find a partner. If the find you, click on the link for you, but the web site does not entice them to call, there is nothing we can do about it as Microsoft - (have you asked some prospective customers to look at your website to see if it is a plus or a minus?). So what can we do to help, well, besides our campaigns, we can help you run mini-campaigns that align to what we do ourselves, but you get to customise it to your needs. To find out how this works, how to do it and who captain campaign...
  • What is the Killer App for Office 2007 - Business Contact Manager (BCM)

    Many people have asked me what the killer app is for Office and I have always replied that it depends on the customers' needs. This is still true, so I am not doing a U-turn on that, but one thing people are always after is some form of CRM solution, but moving people to MS-CRM has an associated expense and complexity. BCM in Office 2003 was a nice package, but suffered on account of mobility, sharing account information and scalability. Office 2007 has addressed these issues and is now an amazing product. To see what it can do I strongly recommend you go and watch the small flash demo at http://office.microsoft.com/search/redir.aspx?AssetID=HA101759211033&Origin=HH101878561033&CTT=5 . When you load it onto your system (yes, I have it loaded on my work system connected to Exchange) you get the following mail that explains what it can do. I have bolded the sections I think are the most important. One of the really interesting things is that many customers say they want some form of contact management system...
  • Vista and Office 2007 for Small Business (responding to more comments) - and the EVO Tour and more learnings (updated with links)

    Well, the EVO Tour is underway, with some initial bad feedback, we have taken that on board and now the feedback is MUCH better from all partners, including SBSC members, so the inital concerns appear have been answered - which is well done to the team for such a quick turnaround. When I answered the previous complaints " here ", I wanted to respond more fully to Martin's comments, so I will do that here. This is what Martin said that I will respond to now: "because this customer has temps that may or may not work on these platforms[David: Vista machines], the changes in UI between XP and Vista are significant that this solution[David: Using Vista on some machine] will not work. They believe (and so do I knowing the workforce) they are going to have to upgrade all of their Computers all 35 Desktops. On top of this, they are then going to have to ensure that all of the other LOB Apps run, and then train all users on the diverencies. That will cost the IT budget for the next 12 months so just isn't going to happen...
  • Vista and Office for Small Businesses - replying to Susanne's and Vijay's blogs

    Wow, I go on holiday, spend some time catching up on e-mail, and what do I find " There’s a whiff of coffee in the air… " asking if Microsoft can help position Vista and Office for small businesses and then Vijay also asking " What’s the Value Proposition…?? ". Now these two blogs acknowledge that there is value in both products, just that the communication of that value is not getting through. It is also worth me saying that I thoroughly appreicate and desire this sort of discourse. Without getting the occational slap around the face Microsoft can not improve what it does, especially if the slap is deserved. Lets start with some ground rules: Vista & Office are not something that every business has to buy either on the 30th November or the 30th January, some people can or will wait a month or two before they feel the need :-) Microsoft does not have all the answers - that is why we rely on a fantastic partner network to fill the gap between MSs view and the customers The products value is additive - one feature...
  • What can Vista and Office do for Small Businesses

    This post is in reply to some recent questions raised by partners on Vista and Office. While the documents referenced here will be posted on the UK Vista and Office Microsite, I have hosted them quicker for your convenience. Files: Top 10 reasons why Vista and Office are right for small businesses Top 4 reasons why Vista and Office are right for small business Document explaining to partners why the top ten features are great for small businesses Why should your customer Vista and Office? Because they need it to solve many IT and business problems. Let's start with run rate. Not everyone has Windows XP, so many people are dealing with the computers they bought over the last 7 years. These people will need to buy new PCs, when they do, what will you tell them? The answer is a business PC that is designed for the 21st century. For those who have newer PCs and are not sure then the answer is that they might not want to upgrade just yet - this is not a "once only" offer - it will take years to move the whole world...
  • Important Sneak Peak – UK Small Business Symposium coming

    I can't reveal all the details, although I am sure others will, however we are working on special event for SBSC members. This event design incorporates your feedback and suggestions as to what you want to hear about, share as a community as well as information Microsoft needs to share with you. Expect useful information, the opportunity to network with your peers, Microsoft and partners and the ability to socialise too J The timeframe for this event is February 2007, in Reading, Manchester (or Leeds) and Edinburgh, although more sessions will happen in the afternoon in Reading due to availability of speakers and rooms. The ROUGH agenda looks like this Morning: UK Exec who actually cares about Small Business (such as Natalie Ayres - Director of SMS&P*) talking about: What's the view from the top? Why does everything you've heard matter? What's the opportunity for partners? Aileen Hannah – responsible for SBSC programme in the UK, talking about: Highlights & lowlights of the program so far Latest resources...
  • Daily Telegraph - Story of how SBS and a retail system has greatly enhanced an amazing Manchester Arts and Crafts shop

    I have been to visit Fred Aldous in Manchester - the range of arts and crafts items was baffling to me, a non-artist, however with their help I was able to find the perfect things for my wife. The reason I was there though, was not to buy some paint, but to meet with the current family owners. They are an amazing showcase of what technology can do without damaging the fabric of what makes a family run business great. I have spoken about them before and yesterday someone asked me to provide the references, but the great success has been written up in the Daily Telegraph in the UK, so it is not something I can send out. A quick search of the Telegraph site has produced two stories on Fred's transformation - one as it was happening and one six months later. I strongly suggest a read to learn more! Victorian ledgers give way to age of Epos (Filed: 12/09/2005) A city craft shop founded in 1880 is going for the latest retail software to provide 21st century service, says Selina Mills Source: Telegraph | Money | Victorian...
  • Partner Perspectives : Microsoft Financing - commit £1 only!

    Microsoft Financing - commit £1 only! I recently met Nohra Currie who works in the Microsoft Financing team. The service launched just over a year ago and it's proving highly popular with customers. I asked Nohra to explain what it is and how partners can get involved... You're fairly new to Microsoft - what's your initial impression? I have been here for 4 months now! My impressions? Great people, great partners, great customers but how complicated is this organisation! I know why you ask now, it's because you will only get a glowing response during the 'honeymoon period' ask me again in 7 years. What do you add to Microsoft Financing? (i.e. what's your role) I am the Programme Manager for Microsoft Financing, my role is to ensure that we help customers to buy the IT solution they need. Microsoft Financing provides Financing for software, hardware and Partner services. We work together with partners to offer the solutions. Source: Partner Perspectives : Microsoft Financing - commit £1 only!
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  • Small Business News : Small firms 'overlooking' networking benefits

    From bCentral : Small firms 'overlooking' networking benefits Thu, 12 Oct 2006 16:21:12 GMT Many of Britain's small businesses could be losing out to competitors because they are not making enough of networking opportunities. Many of Britain's small businesses could be losing out to competitors because they are not making enough of networking opportunities. The latest research report from Lloyds TSB Business and the SERTeam at the Open University found that two fifths of small firms do not believe that networking can boost their businesses' chance of growth and success. It also shows that one in ten small firms say they do not devote any time to networking, while 42 per cent admit they only get involved a few times a year. Lloyds TSB believes that those businesses that do become adept at networking are likely to gain significant benefits. It reveals how almost three quarters of firms have won new customers over the past year as a direct result of marketing, while two fifths have found new suppliers. more at Small...
  • Are you a techie who needs to learn more about Sales and Marketing and are willing to commute to Manchester for 1 day...

    We are always being asked to help our partners more and one area is on sales and marketing assistance. If you know how to do sales and marketing, this is not for you. If you don't think you need to know about sales and marketing 'cos it doesn't apply to you, then you probably need to attend the course. Don't believe me, go read Susanne's blog Getting the message out there and then tell me this is not the type of thing you need. OK, so the sales pitch is over, what is on offer? Click this link to get the booking details for a 1 day course on sales and marketing on 8th November. The course is called "Accelerating Sales and Profitability in the Small Business Channel" ttfn David
  • Partner Perspectives - UK magazine for partners - and I'm in it :-)

    Tuesday, October 10, 2006 9:18 AM by UK Partner Online Landing this week The new partner magazine is out this week and it's fab. It's the second edition of the new look magazine that editor Nicola Meek is on point for delivering. It landed on my desk yesterday and I had a read last night over dinner. It really is an interesting read and I got through it in 20-30 mins. There's interesting insights into Microsoft as well as views from partners and industry trends. It blends sales. marketing and technical issues into a compelling read. This issue is all about technology change - very apt given the imminent launch of EVO (Exchange, Vista and Office). I love the front cover - not something you'd expect from an IT company! A problem we have with distribution of the magazine is getting it into your hands. Make sure you've profiled yourself at the Subscription Centre so that you receive it - tell your colleagues so they can get it to. Go to http://www.microsoft.com/uk/partner/partnering/subscription/ and profile yourself...
  • Small Business News : SME leasing identified as means to growth

    Just saw this on the bCentral news site - always useful to know!! Of course, this can include IT solutions and of course, the MS Finance offers found at http://www.microsoft.com/uk/partner/sales_and_marketing/promotions/default.aspx?page=product can be used to cover the whole solution, so your fees, SBS server and desktops with Office... ;-) SME leasing identified as means to growth Thu, 05 Oct 2006 12:05:05 GMT Leasing has been identified as a cost effective option for smaller businesses, according to the Forum of Private Business (FPB). Leasing has been identified as a cost effective option for smaller businesses, according to the Forum of Private Business (FPB). Source: Small Business News : SME leasing identified as means to growth
  • The Chronicles of Scargill: Office BETA

    Pete Scargill is the IT chair of the Federation of Small Business , and someone who can be fun to read his blog and knock about with - which I need to arrange again anyway. It was nice to see his appreciation for Office is finally public :-) Office BETA Have you tried the Office 2007 beta yet? Well, they've just brought out a "technical refresh" - why these people can't use simple terms like "update" I'll never know, however, for those of you who like to experiment, I have to say before I downloaded Office 2007 I was the first to be critical. "They've changed the interface, that'll never sell2 - well, I got that wrong, it's MARVELOUS. Anyone who thinks that the likes of Open Office can even hold a candle to this need to download the beta and have a tinker with it. I said when Office 2003 came out that it seemed like Microsoft had finally gotten their act together and I still stand by that - but the new stuff is even better! Source: The Chronicles of Scargill: Office BETA
  • Office Rocker! : the launch is not canceled

    Darren Strange wanted to make sure everyone knew that the Office launch is on schedule, so he wrote a blog entry called " the launch is not cancelled " and says: My days now seem to consist of queues of wild people, frothing at the mouth running at me like some sort of marketing shaun of the dead scene screaming "cancel the launch!". People, hear me, take a chill pill, we are launching and we are on track. :-) Things will go wrong when you run a launch. Customer projects deploying the beta are fraught with politics and yes sometimes bugs, shock horror, can crop up when you least need it. But we will launch. We will get our events together, we will sort out who attends, we will get that PO sorted, that content will get written, that speaker briefed, that customer PR form signed, that video will get recorded and edited and how can I be so sure??? ttfn David
  • Vlad Mazek - explains why Work Life Balance is so important

    I came across this on Vlad's blog - I think Vlad finally has a handle on Work Life Balance - have a look at his blog to see the picture and realise what he is saying when getting ready to walk down the Aisle and someone wants him to do just one more thing ;-) Congrats to Vlad as he is now a married man!! Dear Vlad, I am really running on a tight deadline here and as much as I can appreciate that you’re out of town I REALLY need an ETA on <SBS Show, Shockey Monkey, Vladfire>… I am running out of time. They say a picture is worth a thousand words. Here is your ETA. Provided in 4MP resolution just in case you can’t see my ETA guarantee: Source: Vlad Mazek - Vladville Blog » Blog Archive » Can I have an ETA?
  • Is Windows still relevant? - Perspectives - CNET News.com

    CNET News.com's Charles Cooper says recent upset over Vista should put a rest to that lingering question . By Charles Cooper In the increasingly Google-YouTube-Web 2.0 age we inhabit, it's become fashionable to dismiss Windows as a relic. I always love these sorts or articles - before I even opened it up I knew what the answer was "no way is Windows Vista irrelevant". It is obvious to me. Sooo many partners, customers, ISVs all have their businesses wrapped up in Windows, even those who are opposing some of the changes. If Windows were not here, how would all those tools vendors sell their products for clients, if the clients were just web terms. How would people work on the move when disconnected (or in the UK - on a train)? So, of course Vista is relevant - people may have views as to how it applies to them, but that is true of anything. What is true is that it offers a great set of features that enhances both business and personal users. Of course, if you have a view, feel free to comment on the blog. ttfn...
  • Do your Small Business customers want to tell Microsoft about how they interact

    Let customers have their say Do any of your customers hold strong opinions on Microsoft? We'd like to know how small businesses think we could communicate more effectively with them. Over the coming year we will be reviewing all our communication channels, ranging from bCentral, our small business portal, to our literature and advertising. Participants will be able to choose the level of involvement they prefer, whether it's just an email to us, or taking part in a full usability study of our web site. To register an interest in this programme please email Dan Stone or telephone 0118 9093911. ttfn David
  • The Virtual Partner Conference - Partners - Microsoft UK - starts on 27th September

    OK, so I think I said at http://uksbsguy.com/blogs/doverton/archive/2006/09... that this started today, but it in fact tomorrow. Line up still looks good! The Virtual Partner Conference goes live on 27 September 2006, with video sessions from key speakers within Microsoft and accredited external speakers. Here's a taste of what you can expect: Hear David James (Henley Management College) and Nigel Montgomery (AMR Research) talking about the UK market trends, the opportunity areas and how you can align your business to take full advantage. Listen to our plans for the coming year... in the areas you're interested in. We have video sessions with key speakers discussing our plans in each business area and what the opportunity is for you. Hear our plans for Vista and Office straight from the product managers themselves - along with demos of the new software to get you clued up. Get the latest information on the Partner Programme and find out how you can make the most of being a Microsoft Partner. And much more... Source...
  • Meet the person who runs the Microsoft Partner Programme ...Miss Young

    Something my daddy told me (well, actually most of the sales people I have ever worked with) is that you should always know the people you work with or rely on in some way. Nicola is one of those people that if you get the action pack, carry the SBSC badge or use the MS Partner site has a hand in your interaction with Microsoft. There are obviously other people, like Alex and Aileen who work on the site and own the SBSC programme, but Nicola used to work in a small business, so reading about her is never a bad thing! Below is just an extract - read the whole thing on the Partner Perspectives blog. ttfn David Introducing the Microsoft Partner Programme (MSPP) Manager...Miss Young Nicola Young has been almost 3 months in role. She sits opposite me so I know her rather well - that's a good thing! She's a great person. So let me introduce you to her. Some words from the lady herself... You've been 3 months in your role as MSPP Manager. How's it going? I'm really enjoying the new role, my head is spinning to lots of...
  • Office Rocker! : Coping with change

    This is definitely a great blog entry - about how organisations and people manage change. Some things change I have a lot of debates at the moment about how hard it will be for people and companies to adjust to the new release of Office. The first discussion usually surrounds the new user interface and how different it is. I'm not going to go over all the reasons behind the contextual approach again. The research in our labs, and this matches what I observe with the people I know who start using 2007, is that it takes between 2 days and a couple of weeks to feel at home in the new user interface. Now this is NOT how much downtime each user suffers making the transition, it is the time it takes for them to feel as confident with the new release and to take advantage of the new usability. <snip> If it all goes wrong and you really can't find your favourite feature the Office online animations are fab. These give you a mock up of 2003 UI, you click on your beloved feature and it switches to show you where it...
  • UK SMB Girl - RIP SBSC Premium Programme - what happened and what do you think

    Susanne is a little gem sometimes and today is no different - she has posted an interesting review of the SBSC programme and it's changes . The programme largely revolves around partners who sell SBS, although it is aimed at any who services small businesses (just in case you somehow have not heard of it). We are making changes this year, which included the removal of the Premium part of the badge. SBSC compares very favourably to the Certified Partner Programme in so much as you don't have to give Microsoft £1,000 or have to have 2 people certified in the same subject area. Membership to SBSC does not cost money, but does require an MCP in one of two areas and the passing of a simple sales and marketing exam. If you are already a SBSC member your opinion as to what else should be on the list of requirements will be key to shaping the implementation for next year. Benefits of SBSC membership: Microsoft notices you over the other 25,000+ registered partners in the UK Access to the private managed...

(c)David Overton 2006-23