David Overton's Blog and Discussion Site
This site is my way to share my views and general business and IT information with you about Microsoft, IT solutions for ISVs, technologists and businesses, large and small. I specialise in Windows Intune and SBS 2008.
This blog is purely the personal opinions of David Overton. If you can't find the information you were looking for e-mail me at admin@davidoverton.com.

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  • How to sell Hosted CRM (CRM Online) in the UK and still retain your customers and a good profit – by working with Increase CRM

    [updated with contact details at 16:38] I have a partners or two that are looking to implement CRM internally and through the conversations about how they could do this came to know of the guys at Increase CRM. The good folks at Increase CRM seem to understand how SBSC partners think because the offerings they have for referral and resellers seem to be quite good to me. if you want the brochure on the subject, let me know, but here is the important piece for partners: What is the Referral Program? Partners in the Referral Program refer their customers to Increase CRM and we offer hosted Microsoft Dynamics CRM and support services directly to the customer. Typically, the partner will provide implementation consulting services and may choose to provide first and second line support. Referral Partner Commissions The Referral Program guarantees partners commissions from any customers referred to Increase CRM: Subscribers Commission 5-10 100% of the first month’s subscription fees 11-50 200% of the first month’s subscription fees 51+ 300% of the first month’s subscription fees What is the Reseller Program? Partners in the Reseller Program resell Increase CRM’s hosted services under their own brand and Increase CRM does not contract with their partner’s customer. Typically, the partner will provide all the implementation consulting, user support, system administration and billing services to the customer Reseller Wholesale Fees The Reseller Program guarantees partners a low wholesale fee for hosted Microsoft Dynamics CRM that partners can mark-up and offer to their customers, as described in the table below: No. of Users Reseller Partner User Subscription Fee 1 to 250 £30 per user per month 250+ Available on request Comparison of the Partner Programs The table below compares the two partner programs: Responsibility Referral Partner Program Reseller Partner Program Marketing Partner Partner Sales Partner Partner Setup Increase CRM Increase CRM Implementation Partner Partner First line support Increase CRM or partner Partner...
  • Microsoft Online Services - beta in US, international .. not for a while yet, but you get to see where Microsoft is going!

    What is it? I know Vlad is not going to like this, but even he will admit that this has been on the cards for a while. Software plus services is coming to town in a bigger and bigger way. At the moment there is a limited beta in the US and (just like Google), it has the beta tag on it . So what have we seen today, well we have seen Microsoft stand up and be counted in it's commitment to the software-plus-services strategy. We have seen existing "on premise" solutions of Exchange and SharePoint be offered as a S+S (software-plus-services) alternative for those customers who don't wish to run these themselves. There is no "must switch" or "dropping" of the existing, very successful products, just more options for people. As a customer you would consider whether you get better value running these in-house yourself, or with a partner delivering them for you in-house, or completely outsources to another partner or Microsoft. As a partner you have to consider how you deliver in all worlds. While today you probably add value to "on premise" solutions you need to understand how and if you add value should your customer opt for the new services. If you want to deliver theses types of services yourself, look at SPLA agreements and the information at The Microsoft Service Provider License Agreement (SPLA) . If you want to build solutions on top of those announced today then look at http://www.microsoft.com/online/partner/learn-more.mspx . Either way you can learn more at http://www.microsoft.com/online/default.mspx . Other's reactions As you can imagine, there have been a few prople covering this, from bloggers to journalists. Below are just some of the items I've seen so far: Press Microsoft to Expand Microsoft Online Services for Businesses of All Sizes (press release) http://www.eweek.com/c/a/Enterprise-Apps/Microsoft-Expands-its-Online-Services/ Microsoft moves further into the cloud.. cautiously http://www.ebizq.net/blogs/saasweek/2008/03/microsoft_expands_ondemand_ser...
  • Worldwide Partner Conference - WPC in Denver - what I know so far - Dynamics CRM Live

    Microsoft Announces Product Offerings and Customer Early Access Program for Microsoft Dynamics Live CRM - This could be huge - $44 per calendar month per user for Professional CRM and $59 for Enterprise edition (Professional Edition plus offline support)!!! Then, when you thought it was not so good for partners, look at the models: With the new Live service, partners in the Microsoft Dynamics CRM ecosystem will have new opportunities to deliver value to their customers and to drive revenue for their businesses by developing and deploying solutions across the three deployment options — Live, on-premise and partner-hosted models . For revenue in the new Live model, partners will be compensated on a recurring basis, not a one-time basis; each year they will receive 10 percent of the yearly Software as a Service (SaaS) subscription revenue for each customer for whom they are the partner of record. During 2008, a special incentive will allow partners to receive 15 percent of the SaaS subscription revenue for that year Steve from BMS noted the following: Microsoft WPC 2007 notes at BMS Blog: SBS Consulting in the UK Dynamics CRM Live launched Live Demo by Brad Wilson - General Manager for CRM Ability to download and completely remodel the CRM environment via partner provided XML templates Direct competitor for salesforce.com etc. Early adopter program Only available through partners Focus on making revenue from consultation ttfn David Technorati Tags: WPC , Partner Conference , Dynamics , CRM , CRM Live , Live

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