David Overton's Blog and Discussion Site
This site is my way to share my views and general business and IT information with you about Microsoft, IT solutions for ISVs, technologists and businesses, large and small. I specialise in Windows Intune and SBS 2008.
This blog is purely the personal opinions of David Overton. If you can't find the information you were looking for e-mail me at admin@davidoverton.com.

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  • Where will your customers be looking for solutions – will they stick to on premise, or will they move towards a S+S or SaaS solution not from you?

    I know the table above is really, really simple, but I wanted to start the ball rolling – I have been thinking about this for ages!! Let me explain the diagram. The horizontal axis signifies how much of a solution is hosted. An example of this might be Office Live or Hotmail, where almost all of the solution is hosted. We then have the “on premise” or on-site IT going vertically. For most people, this is solutions like SBS 2003. A typical S+S solution might be MS CRM Online which has online components, but also enables you to go off-web and use Outlook or one of the mobile clients when on the road. While many thought on-line would be the next best thing even the king of on-line, Google, have recently admitted that it would not always be the answer in the posting they made on April 1st. Steve Clayton did the leg work and checked this was not form of April fool too!! Even the NY Times is talking about it, which to me says it really is going mainstream - http://www.nytimes.com/idg/IDG_002570DE00740E180025742400363509.html . Ok, so that is the picture out the way, now lets talk about the question. Which question you ask… well, this one: Will any of your customers be running in the “S+S or hosted” marketplace in 5+ years time? Now while that is a good question, I expect most of you will say … some, definitely not all, but some. How many customers can you afford to lose to a S+S provider? Now this leads to an even bigger question …. What will you have done to ensure they are still your customers, as opposed to someone who is skilled in S+S? Personally I find this question much more concerning as many people can’t articulate any plans they have to capture these customers!! So what do I suggest … If you are a services partner I recommend you start to look at SaaS services like Office Live that are slowly moving towards S+S or S+S services like CRM online and start to plan how you could add value to them and make money in the future. If you are an ISV, then now is the time to start to look at services like the Sync Framework...
  • Worldwide Partner Conference - WPC in Denver - what I know so far - Dynamics CRM Live

    Microsoft Announces Product Offerings and Customer Early Access Program for Microsoft Dynamics Live CRM - This could be huge - $44 per calendar month per user for Professional CRM and $59 for Enterprise edition (Professional Edition plus offline support)!!! Then, when you thought it was not so good for partners, look at the models: With the new Live service, partners in the Microsoft Dynamics CRM ecosystem will have new opportunities to deliver value to their customers and to drive revenue for their businesses by developing and deploying solutions across the three deployment options — Live, on-premise and partner-hosted models . For revenue in the new Live model, partners will be compensated on a recurring basis, not a one-time basis; each year they will receive 10 percent of the yearly Software as a Service (SaaS) subscription revenue for each customer for whom they are the partner of record. During 2008, a special incentive will allow partners to receive 15 percent of the SaaS subscription revenue for that year Steve from BMS noted the following: Microsoft WPC 2007 notes at BMS Blog: SBS Consulting in the UK Dynamics CRM Live launched Live Demo by Brad Wilson - General Manager for CRM Ability to download and completely remodel the CRM environment via partner provided XML templates Direct competitor for salesforce.com etc. Early adopter program Only available through partners Focus on making revenue from consultation ttfn David Technorati Tags: WPC , Partner Conference , Dynamics , CRM , CRM Live , Live

(c)David Overton 2006-13