I found this on the Office Website when someone asked me about form customisation for BCM. I thought I would share it. Demo: Customize Business Contact Manager forms You can customize Microsoft Office Outlook 2007 with Business Contact Manager forms by adding fields and list items (drop-down lists) that are unique to your business. You can customize the following types of forms: Account Business Contact Opportunity Business Project You can customize drop-down lists by clicking Edit this list and then adding your item to the list. Watch this short demo to see how to customize a Business Contact Manager for Outlook form. How to do it (text version) Customize your Business Contact Manager forms through user-defined fields Customize drop-down lists on Business Contact Manager forms Demo: Customize Business Contact Manager forms - Outlook - Microsoft Office Online ttfn David Technorati Tags: Business Contact Manager , BCM , Customise , Customize