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[updated with contact details at 16:38] I have a partners or two that are looking to implement CRM internally and through the conversations about how they could do this came to know of the guys at Increase CRM. The good folks at Increase CRM seem to understand how SBSC partners think because the offerings they have for referral and resellers seem to be quite good to me. if you want the brochure on the subject, let me know, but here is the important piece for partners: What is the Referral Program? Partners in the Referral Program refer their customers to Increase CRM and we offer hosted Microsoft Dynamics CRM and support services directly to the customer. Typically, the partner will provide implementation consulting services and may choose to provide first and second line support. Referral Partner Commissions The Referral Program guarantees partners commissions from any customers referred to Increase CRM: Subscribers Commission 5-10 100% of the first month’s subscription fees 11-50 200% of the first month’s subscription...

In the IT market the term "change is the only constant" has been around for years (well, certainly since I left ICL where change was not constant, but that was due to the contract that dictated that everything did not change, so fell behind). Note, this post is purely the ramblings from my mind, not a statement from Microsoft in an Official or Unofficial capacity We've seen big iron, then smaller systems, the rise of SMP, the reduction in IT hardware and software costs for solutions, the rise of Microsoft servers, client server, 3-tier, clustered computing, multi-core and now internet enabled computing. There is much more, of course, to come, but how we deliver IT to customers has changed too. Of course, this is all generalised and some people have always been at one end or the other, but general acceptance is always shifting - remember the ASP business model of the late 90's - dead, yet here it is again with Software as / plus service. The pricing of some services even appears to be £0, yet...

Given the recent good moves forward with Office Live (UK web site - http://www.officelive.co.uk , partners getting excited - Tim Long , bCentral information on the products and 5 amazing case studies ) I thought I would share this further advancement in the online world. There will always be a place for the small business products that rely on physical servers, but the business by Vlad and many others shows us that the SaaS (Software as a Service and Software AND Service) work well for a business model. The difference between SAAS and SaS, IMHO, is one is rich in both client and web based tools, the other is ONLY rich when connected. Take Exchange and Outlook - Outlook is a great client when connected to Exchange. OWA is a great client too, however Outlook's offline ability is what sets it apart. You can get get great online and offline experiences with SaS. Microsoft and BT are to launch an online marketplace for hosted applications, with small-business customers as the target. The BT Applications Marketplace...

If you have a customer who wants these capabilities, but does not have the resources or cash to buy it, then Office Live could be quite amazing for you. Microsoft Office Live is coming - what is it Today, more than ever before, an Internet presence is indispensable for small businesses. That’s why Microsoft is introducing Microsoft Office Live — a set of affordable business productivity services designed to help you grow your business more easily by establishing a professional presence online. Microsoft Office Live will provide your company with its own domain name, Web site, and company-branded e-mail accounts for free. Additionally, Microsoft Office Live will offer you and your employees expert business management applications, such as customer, project, and document management tools, and a security-enhanced private Web site — affordably managed and maintained by Microsoft — where you can work together and share information with your employees, customers, suppliers, and contractors. If you’re not at the stage...