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  • Remote Desktop issues and a hotfix - information from Susan B again

    You can tell I am in catch up mode on the blog today. Just saw the article If you do remote support of servers - I think you need to call for this hotfix on Susan's Blog and decided this is something we all need to include into our patching cycle this month, so go and request the hotfix. ttfn David

  • How patching should be done for all servers and clients - by Susan Bradley (super Jedi)

    I still fear Susan and what she would do if I ever made a serious security blunder. Luckily for me, I haven't yet. I also love the way she tells you the way it should be and makes it easy. I went through the process of evaluating my patches and then installing those I thought were needed (I do have some Office components on my test server, but I am hoping she will let me off for that). I was thinking on how to write this up when I say Susan's entry The risk evaluation of patching and saw she put it exactly how I would have done. What is my message - use her process and your customers will be as safe as can be expected. In fact, I applied the IMF patch immediately, which resulted in Exchange being offline for a few minutes, which when using Outlook 2003 or 2007 is no biggie at all. ttfn David

  • Small Business Security Guidance (via Group Policy)

    These are a little old, as in published on 21st July 2006, but still great step by step guides on how to ensure that servers and clients connected to them are secure. They do not just look at SBS 2003, but also Windows 2000 & Windows Server 2003 server environments too. How to Configure Windows Firewall in a Small Business Environment using Group Policy.doc How to Configure Windows XP SP2 Network Protection Technologies in a Small Business Environment.doc Securing Internet Information Services 6.0.doc Link to Download details: Small Business Security Guidance ttfn David

  • Microsoft acquired Win Internals (SysInternals.com)

    http://www.microsoft.com/presspass/press/2006/jul06/07-18WinternalsPR.mspx This is a bit of old news, but I have not reported it. There has always been a set of amazing tools that were usable to diagnose inside Windows, they were sold from a company called WinInternals, who then produced a set of free tools on the web site http://www.sysinternals.com . These tools I normally use are below. I use them for those questions like "what file is failing to load", or "where is it looking in the registry" or "what process is using all the CPU". Filemon This monitoring tool lets you see all file system activity in real-time. MoveFile Schedule file rename and delete commands for the next reboot. This can be useful for cleaning stubborn or in-use malware files. PageDefrag Defragment your paging files and Registry hives! PendMove See what files are scheduled for delete or rename the next time the system boots. Autoruns See what programs are configured to startup automatically when your system...

  • Do you use Business Critical Support - did you know you need to re-register each year now?

    This one was a bit of a surprise to me, but my Dad, who is an IT Consultant phoned me up to explain that when he range business critical support for a customer down situation he was told that his registration had lapsed. He then had to go through a process to re-register before his call could be processed - and this all took valuable time. I put this down to my Dad's unique way of finding problems with systems, however the very next day I got a mail from another partner who hit exactly the same thing, so think of this as a warning, go give yourself the ability to call MS Support without them charging you when your customers are "down". To get more information and registration information (it is not a long process honest), go to Register for free- Business Critical Telephone Support for registration and http://www.microsoft.com/uk/partner/tech_support/b... for information. Once you are set up, you MUST note your Support ID - this is the magic that will make it work when you need it. ttfn David

  • Got SBS 2003 R2 and need to update it to the current version - look at this KB

    http://support.Microsoft.com/kb/923432/ SYMPTOMS The initial release media for Microsoft Windows Small Business Server 2003 R2 contains the wrong version of Microsoft Exchange Server 2003 Service Pack 2 (SP2). This update installs the correct version of the affected Exchange Server 2003 SP2 files. Different versions for some of these files can be found in other folders on the server. For this update, only the installation folders in the following table apply. Note This update applies to you if the version level of any of the following files is 06.05.7638.1. This update does not apply to you if the version level of all the following files is 06.05.7638.2. http://support.microsoft.com/kb/924000/en-us This article describes the steps that you must take to upgrade the initial release media of Microsoft Windows Small Business Server 2003 R2 (Windows SBS 2003 R2) to include the final release version of Microsoft SQL Server 2005 Workgroup Edition ttfn David

  • What do the Stone Roses, Chris Parkes and the Demo Showcase have in common? Apparently small business solutions that come in fours!!

    Chris, who I previously mentioned the other day, has been up to his old tricks. Not only does he think that the Demo Showcase is an amazing tool for everyone to be able to show and tell how a computer solution can solve real business problems, but he has done an amazing job of describing exactly what is in the kit for the small business partner. The small business demos cover a wide range of technologies, but everything is built using 1 SBS Virtual PC and one XP client VPC. This means that showing things like mobile devices and how they work is much easier than just showing 1 person a PDA or mobile phone. It also enables you to show accounting solutions, CRM etc and each one comes with an amazing script that you can change to suit your needs and they are even tailored to who you are talking to, be it the owner manager or the sales people, etc! For more info, pictures and the ability to leave comments, pop along to The Demo Showcase & Small Business & The Stone Roses ttfn David

  • Microsoft Small Business Specialists Community Managed Newsgroups

    This is so important I just had to blog on it. As a SBSC member you now have access to a superb support organisation to answer your questions. No longer do you have to rely on me being there for you (as I have not been for the last couple of weeks). To get there, go to Microsoft Small Business Specialists Community Managed Newsgroups and go through the sign-in process. You can ask questions on any Microsoft Technology and someone from the community or Microsoft will be able to help, and often in a very speedy way. Give it a try - you will be amazed and it might just save your bacon one night in front of a server. ttfn David

  • What does the bCentral "Flexible Working Solutions from Microsoft" mean to you as a partner?

    I just opened up the latest newsletter from bCentral - if you don't get them, you should as hundred of thousands of people in the UK read the bCentral site and access this information. And if you were not sure, bCentral is the one stop shop from Microsoft for UK small businesses to find information on anything from finance to marketing (with a bit of technology in the middle). Anyway, while reading it, the top article was: Top tips to flexible working The benefits flexible working can bring to your business are significant. With the right technology, a flexible culture truly enhances the way you work because customers are better served and your employees are better looked after. For ten top tips to flexible working, download our free guide. Download the guide >> I thought, this looks interesting - the guide is a fantastic starter to explaining what the benefits of flexible working are for small businesses, so a simple read, and potentially mailing it to key prospects and customers would be top of my...

  • What is the Demo Showcase and how do you use it?

    I have a mate at work, Chris, who has always been a good and clever egg the whole time I have known him. He is also very passionate about partners getting the right level of support as well as liking Stoke City, but something's just have to be forgiven. One thing he has got a bee in his bonnet about this year is the Demo Showcase, which we will be using for all our demos going forward for a while. If you have been to an ignite tour, that was based on an early version of the Showcase DVD set. Chris has been a prolific blogger on the subject - this is a great tool for you to use, so look at: Whoever heard of the Demo Showcase for the People Ready Business? The Demo Showcase Line Up What Does the Demo Showcase Look Like (Physically)? What Does the Demo Showcase Look Like (in Reality?) The Demo Showcase Team Tactics ttfn David

  • Understanding Workflow in WSS and Office 2007

    Many people have been asking about Windows SharePoint Services and Workflow and how this will work with SBS 2003. While I can not say how WSS v3 will be supported on SBS, the issue is likely to be one of the wizards and fax tools no working rather than the WSS v3 itself not working. One of the good features of WSS is the new workflow features that are available. From within the document it states: Many kinds of processes in many different kinds of organizations can benefit from automated support for human workflow. Examples include: Approval : A common aspect of human-oriented business processes is the need to get approval from multiple participants. What’s being approved can vary widely, ranging from a Word document containing next year’s marketing plan to an expense report from a trip to a conference. In every case, some number of people must review the information, perhaps appending comments, then indicate approval or rejection. Coordinating group efforts : Whether it’s preparing a response...

  • Running Vista RC1 on SBS 2003

    This is just a very quick note to say that good old Sean has published a nice document on how to get SBS 2003 and the tools working with Vista RC1. For more info: SeanDaniel.com on SBS 2003 & other Tech-stuff: Looking to run Vista RC1 on SBS 2003? ttfn David

  • SMB Nation in Seattle in early September

    I remember this time last year - people were debating the benefits of SMBNation - was it worth the cash, then a nice sized bunch left the safe shores of the uk and traveled across the shiny pond and mottled country to arrive in Seattle. Behold, what they found was not quite gold and definitely not fools gold, but was jolly worth while. Advice, information and access to the right people mean that you get your cash back pretty quickly in terms of sales, saved time and swapped opportunities, but it is absolutely an investment. The reason by Susanne is going is listed here, as well as some of the comments from last year and some of the comments from the one in Amsterdam can be found at sbsbpi . The agenda is quite chocker, so worth a look at http://www.smbnation.com/ . ttfn David

  • So your profile info is on MS Partner site and partner finder, so now you MUST update your solution profiles to be found - here is why and how it takes 10 mins

    You are all hopefully aware of the need to update your profile information and the web site url in it so that when one of the small businesses follows up on one of our campaigns and clicks on the find a partner link (UK) they can find information about you that makes them want to buy from you. Well, we are now talking about solutions to our customers and this is where you can now create and update your solution profile so that you can have several solutions profiled on the site. Each solution can have a completely separate description and URL, so no longer does everything have to be generic. This means that if a customer is looking for a sharing solution, they find out about by searching the solution finder tool, click on it, read more, then click the url that is not generic, so they actually call you and buy something from you. How do you do all this, here is the profile that took me a good 5-10 minutes to put together - I suggest you spend a bit more time on yours, but it will be worth it as we move to the new...

  • Are you near Exeter, then sign up quickly for the Small Business Ignite Tour as it is coming to you on the 29th August from 6pm

    Once again the Small Business Ignite Tour is coming out and this time it is Exeter. You need to sign-up quickly, so go to http://www.microsoft.com/uk/partner/training/ignite/default.aspx?id=Exeter and sign up for the Small Business Tour (as opposed to the tour with a date in the past). If you do not know about the Small Business Ignite Tour, then this is the rough agenda: Introduce just how big the business opportunity is in the land of small business Introduce the topics of Flexible Working and Collaborative Business as these will be the basis of marketing campaigns this year from Microsoft into small business customers Demonstrate technologies that you can deliver to give your customers the benefits they demand - such as : working from home or on the road, using the tools in SBS, Windows XP or Windows Mobile Sharing files between workers, customers and suppliers in a natural and secure way using WSS and Office When to consider a hosted solution and when to consider SBS How to stop searching and start finding...

  • Enabling Search against your Windows SharePoint Services (WSS) site, such as SBS 2003's companyweb

    I went looking for this post from me today on the web site and was astounded to discover that I had not done it. So, here is the deal - your nice WSS sites can all have search enabled by default - and this means search inside all the documents with them understood (rather than some poor quality text search that can not deal with binary file formats). To enable this it is very simple: 1) Load SQL onto your system choosing to upgrade the instance called SHAREPOINT 2) Go to the SharePoint Admin Page (on SBS this is http://localhost:8081/SearchAdmin.aspx ) and tick the box 3) go to the home page of your WSS site and notice the search box in the top right corner If you want to add more search providers, go look for IFilters and for PDF capability, go to http://davidoverton.com/blogs/doverton/archive/2006/06/27/674.aspx ttfn David

  • Great R2 Spoof Advert based on DaVinci Code - good humour

    Microsoft often pokes fun at itself, but due to one of our competitors taking it a little too seriously some years back, these rarely come out to play in public. Well, have a look at this one . It was posted by Jules in the UKSBSG forum and I also got private messages from a few people saying that we should use this in the UK. ttfn David

  • Nottingham, England, 7th September - be there to learn so much more - Small Business Partner Ignite Tour

    Click the map above to see the Local.Live.Com technology at work - you can get driving instructions to the venue, see the area by birds' eye view, map view etc. We will be there (I will be for sure) explaining, showing via live demos, talk about how to sell and make money while enabling your customers to get more from their systems, get truly mobile (using XP, Office, SBS, Windows SharePoint Services (WSS) and Windows mobile solutions), more productive and easier to manage. If you want more details, go to http://www.microsoft.com/uk/partner/training/ignite/default.aspx?id=Nottingham ttfn David - see you there

  • SBS 2003 R2 delay and what people are saying baout it - especially Vlad

    Sometimes you have to shout about when you think things are right while others are putting it down. SBS 2003 R2 - I have had sooooooo many conversations over the last 9 months about why this feature is in or out. I ended up being very blunt, saying, this is the 2nd release of SBS 2003, it has a bunch of new features ala Windows Server 2003 R2, yes, it might not have everything in we wanted, but the "Green Check" and SQL 2005 are significant enough that NEW customers and existing customers should look at it. Now, here we are, having just releases SBS 2003 R2 and we are pulling it back in due to bugs, before it has reached the shelves for most people. I was expecting flak, but instead I see comments like this at Vlad's site saying thanks for us actually being bold enough to fix the problem. It is also worth going to his site to see the video!!! This is why I love the Small Biz community - we can be honest with each other. At the Small Biz Blog we were able to say that there is a quality issue and we...

  • Microsoft releases campaign builder tool for partners - Non-marketing folks can use it (as well as the marketing ones) as a step by step process for delivering Microsoft aligned marketing campaigns to your customers

    Imagine the scene - Microsoft is running a marketing set of events and awareness to encourage customers to buy their technology. We tell customers that they need to work with SBSC specialists and point them to the bCentral web site. However, at the same time, you also get the materials you need from Microsoft to run your own campaign - be it post cards, handouts, telephone scripts, letters. And using a simple tool it will take you a few minutes to create the materials. Below is a walkthrough of how I built a campaign for SBS using 5 types of material (Telemarketing script, Postcard, Business Letter, e-Mail and Flyer) 1st off, you need to visit the Campaign Builder Web site and log in. This enabled you to choose the campaign that is right for you. You may notice it looked at the fact that I am a registered partner with the SBSC badge, so suggested the SBS Campaign (there are also campaigns for solutions that major in Office, Windows, CRM and so on). One I had selected the campaigns, it is simply a case of walking...

  • UK Research shows that small business owner managers are doing everything to avoid working at the weekend - is this good or bad news for IT suppliers?

    I came across this article which suggests that small business owner / managers are avoiding working at the weekend. The article is backed by research from Barclays Bank . There are a few facts that really sound out to me: The development and uptake of new technologies is having a positive impact on hours worked: - 46 per cent of businesses with internet access work a standard 5 day week, compared to just 35 per cent of those without. Owners of small and medium businesses in the UK work 24 hours longer each week than the rest of the UK workforce 43 per cent said they now will not work weekends compared to 36 per cent in 2003 and Sundays have become even more precious with only 29 per cent admitting to working on that day compared to 36 per cent in 2003. On average entrepreneurs are spending over 15 hours a week – equivalent to almost two full days for most workers – on administration. Six out of ten entrepreneurs feel that regulation is a barrier to doing business, particularly in larger SMEs, where...

  • Find all the Microsoft MVP and employee blogs around SBS 2003

    I just found this tool that lists all the MS & MVP blogs that relate to SBS - they can be found at http://www.microsoft.com/communities/blogs/PortalResults.mspx?ResultPage=1&Charset=iso-8859-1&BlogPart=Blog&BlogCategory=f9e5172a-da57-4efb-ac8d-3eebbfeecf1f or via the OPML File . ttfn David

  • Too technical to successfully sell or market you and your business and your capabilities - think again!

    I often find it interesting when talking to many small business partners about their business. These people are often very credible and capable technically, but struggle when it comes to "running a business" especially on some aspects of "marketing". I have been wondering how to offer credible assistance to partners that see themselves in this space, as often described by the book E-Myth Revisited - Why most small businesses don't work and what to do about it - people go in to business for a multitude of reasons, often to make money out of their skills (technical in the case of small businesses) - not to run a business. While on my hunt for information around this area I came across another of Susanne's wonderful blog entries on marketing . She once again articulated that everything you do leaves your customer with an impression of you - so best ensure that every employee (from you down) knows what impression you want to leave. The next thing is to understand some basic tools of being...

  • Great Training on Small Business+

    Small Business+ has been seen as something that might be scary for a few partners - is Microsoft trying to take away the very business that most partners are searching for? This is interesting as I was talking to one partner last week who said that the types of questions that SB+ sought to answer were the ones that when they charged the customer for the support, customer got upset. The reason for this was that when a customer phones up and asks a question that takes just 5 minutes to resolve, how do you bill them - per the 5 minutes, by the quarter of an hour. If you try to track all of these, you end up in a admin mess and often a costly one at that. Since the original concern, not much in the way of bad press has aired, so I can only assume this was not the killer many had assumed. Also add to the fact that we are working on how to give a pre-selected partner contact details to the customer means that this can become a support service for both the partner and customer rather than a burden to the partner. Now...

  • Updated Technology Assessment Toolkit – Understand your customers and deliver the right solution

    Hopefully you have all heard of the Technology Assessment Toolkit – if not, it is a great set of tools, whitepapers, presentations and other "stuff" to enable you to quickly take your customer through the thought process as to what technology can do for them and how you can deliver the value their business needs. One award submission to the Worldwide Partner Conference awards stated – "We make great use of the Small Business Technology Assessment Toolkit we received from Microsoft. This has proved to be an invaluable tool for us and our clients in outlining their business / IT requirements & defining the solutions. We provide an excellent service to our clients & they recognise this from the hard work we put in for every installation—from sales, design, installation & post-installation support—they know they are in good hands and we would never let them down." As to the actual contents of the toolkit: Ready-to-use "Business Assessment" guide Comprehensive...
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