I had some apps fail on my machine yesterday after I got back from the TechNet event, so off I went to diagnose. It was then that I discovered that the help and support service had gone. Vanished, Vamoosh. I did find this little baby in the event log though: Event Type: Error Event Source: HELPSVC Event Category: None Event ID: 16387 Date: 14/03/2007 Time: 11:44:31 User: N/A Computer: SERVER Description: Service could not be deleted Being of a speedy nature I fired a mail off internally only to be told "yep, we know about and are investigating and we have already blogged about it" - http://blogs.technet.com/sbs/archive/2007/03/20/help-and-support-service-missing-after-installing-windows-2003-service-pack-2.aspx There is a fix there, which I used, works and is great, so no harm done, just a small panic.