re: Do you use Business Critical Support - did you know you need to re-register each year now?

Tim Long — Sun, 17 Sep 2006 21:54:20 GMT

I fell foul of this too. It is a big shock when you have a business-critical problem to be told you need to wait 10 days. However, my situation was mitigated by two factors:

1) It was my own server that was down and,

2) I submitted my case in the SBSC managed newsgroups. Once they were happy that I had registered for BCPS and had a reference number, they actually raised a support ticket on my behalf and had someone from PSS call me back.

In the end, my server went belly-up before I had a chance to get very far with PSS, but the system worked and I was very pleased with the "work-around" they found for the 10-day wait.