Version 7 of Sync for SkyDrive

re: Version 7 of Sync for SkyDrive

Kathryn — Sun, 22 Sep 2013 21:22:17 GMT

Hello,

I installed the "try" version and it won't let me give my permission to let the app access my information. I keep pressing "yes", but it just keeps telling me "unable to connect with correct permissions". Any suggestions? Thanks!

re: Version 7 of Sync for SkyDrive

Mario — Tue, 18 Jun 2013 16:15:39 GMT

Dear David,

I'm having some issues when I add a new folder in the sync location on my Surface RT. The app won't find it. How can I fix it?

Thanks in advance,

Mario

re: Version 7 of Sync for SkyDrive

Renata — Fri, 10 May 2013 11:17:18 GMT

Dear David,

I have the same problem as FRJ on Windows RT. It used to work, tried reinstaling and rapid sync button but no luck. It won't allow me to view / select folders and continues to process 0 files.

Thanks,

Renata

re: Version 7 of Sync for SkyDrive

David Overton — Tue, 23 Apr 2013 22:12:43 GMT

FRJ and Ryan,

Can you e-mail at admin@davidoverton.com so I can get some more information from you and debug these.

FRJ, you can try turning off rapid sync to remove the changes in sync if it used to work.

Thanks

David

re: Version 7 of Sync for SkyDrive

Ryan — Tue, 23 Apr 2013 14:59:16 GMT

Hello,

Is there any way to log out of the currently used SkyDrive account from within this app? I can't seem to find the logout option.

Thanks.

-Ryan

re: Version 7 of Sync for SkyDrive

FRJ — Tue, 23 Apr 2013 01:54:13 GMT

I'm having two issues...

1. The software seems to check/scan my folders 'forever'. I shut the programme down after several hours. Left it so long as recently added several 100's of pictures.

To help resolve this, I've de-installed and re-installed. But eventually end up in the same place.

2. If the above process works, it is now crashing mid process. Have also selected only a few folders, but doesn't seem to make any difference.

Help!

Previously with only minor changes it was fabulous.

Francis

re: Version 7 of Sync for SkyDrive

David Overton — Wed, 10 Apr 2013 10:02:53 GMT

Damien, Tom,

Thanks for the feedback. Fast scanning does not detect deleted folders. To turn off fast scanning, go to the settings charm, select options and then scroll down and turn off fast scanning.

I'm improving the features of fast scanning to include some methods around this. If you e-mail me at admin@davidoverton.com, or use the link in the application settings page to e-mail me, I'd be happy to share a test version with you.

Thanks

David

re: Version 7 of Sync for SkyDrive

Damien A — Tue, 09 Apr 2013 11:48:09 GMT

Hi David,

Experiencing the same issue as Tom explained above, deleted folders/files from SkyDrive are not detected.

re: Version 7 of Sync for SkyDrive

David Overton — Sat, 06 Apr 2013 10:12:13 GMT

Tom,

if you click in a folder, the folder is given a full scan, detecting any deleted items. If they have previously been fully sync'd between the two systems then the sync function will want to match this. If they don't exist on either system, then this is a bug.

Please let me know here or via e-mail at admin@davidoverton.com

re: Version 7 of Sync for SkyDrive

David Overton — Sat, 06 Apr 2013 10:10:13 GMT

Montastic,

Thanks for contacting me. Happy to delve deeper over e-mail - admin@davidoverton.,com. On the two issues:

1) a "deep" scan of the parent folder (i.e. a full scan o the folder when fast syncing is turned on) should only show sub-folders that exist on SkyDrive or your local system. If you are saying that the folder does not exist in either, but still appears, this is definitely a bug.

2) The folder sync structure is 1:1 i.e, the skydrive root folder links to the local root sync folder and all folders match under there. I can't sync different folders to non-related locations.

Please e-mail me and we will get to the bottom of this. Whether it is a bug or usability problem, I want to solve this.

Thanks

David

re: Version 7 of Sync for SkyDrive

Tom Boland — Sat, 06 Apr 2013 02:08:09 GMT

Is there any way to force it to look at the SkyDrive to clear out its cache for deleted files? I deleted 218 files from the SkyDrive and Sync for SkyDrive still thinks those files are there. It creates a list of the 218 files that it always wants to copy and always fails.

I don't know how to tell it NOT to do a Fast Search on loading the program.

re: Version 7 of Sync for SkyDrive

Montastic — Fri, 05 Apr 2013 01:22:29 GMT

Hi David,

I've been using new version but I see some issues.

i) I don't see changes I make on my desktop Skydrive folder - I deleted a couple of directories (and they don't show up on my other computers or online) but they keep showing on this app. I see it in the folder list.

ii) I don't know how to select syncing of only certain Skydrive folders. There is an option of selecting Skydrive folder but it doesn't seem to work. I want to sync a folder on Surface to a particular folder in Skydrive. I don't seem to be able to do this.

I really wish the selection of folder/files was easier than this. It just seems very confusing.

Thanks!

re: Version 7 of Sync for SkyDrive

David Overton — Thu, 28 Mar 2013 07:02:48 GMT

Dave,

thanks for the feedback - that is not ideal. I'm very sorry that you have hit what sounds like a bug on my behalf. Could you do 2 things. First contact me at admin@davidoverton.com. I will give you some instructions on how to grab the log files. Could you also fire up options, turn on fast scanning and re-run the product. It is possible that in building fast scanning I've somehow upset the non-fast scanning. I'm very happy to send you a private build to diagnose the issue further.

Thanks

David

re: Version 7 of Sync for SkyDrive

Dave Jewell — Thu, 28 Mar 2013 02:16:33 GMT

Loaded version 7 this morning and now it will not sync. Looks like it's scanning but never finishes. Let it run 30 min but never finished which used to take 12 min. Also the store does not show that I own the product any longer. Please help.

re: Version 7 of Sync for SkyDrive

David Overton — Wed, 27 Mar 2013 21:06:22 GMT

Andrew,

I'll see what I can do on the icon for sure.

On the "Do I need to do any sync's" I can but try. As a WinRt developer, I get exactly 1 second every 8 hours to perform background tasks. I'm not sure SkyDrive will respond in those times, but it is on the list.

Thanks

David

re: Version 7 of Sync for SkyDrive

Andrew Macaulay — Wed, 27 Mar 2013 17:36:54 GMT

Looks good so far. A couple of minor piece of feedback at this point:

Is there a way to provide some status info as a Live Tile so you can decide whether to do sync?

Can you use a slightly different icon for the Sync Now tile and allow the text on it when the smaller size tile?