Vlad Mazek - "What is service management" and "how to avoid being hit by a truck when it is most inconvenient"http://192.168.2.20/blogs/doverton/archive/2007/06/24/vlad-mazek-quot-what-is-service-management-quot-and-quot-how-to-avoid-being-hit-by-a-truck-when-it-is-most-inconvenient-quot.aspxI love Vlad&#39;s straight talking. If you get a chance read the whole of the blog entry Vlad Mazek - Vladville Blog » Blog Archive » Windows Server 2003 SP2 EEULA &amp; CYA because as far as I am concerned he is preaching to the converted. I will standenCommunityServer 2008.5 SP2 (Build: 40407.4157)Change Management and the Small Businesshttp://192.168.2.20/blogs/doverton/archive/2007/06/24/vlad-mazek-quot-what-is-service-management-quot-and-quot-how-to-avoid-being-hit-by-a-truck-when-it-is-most-inconvenient-quot.aspx#4085Sun, 24 Jun 2007 16:46:52 GMT72050d9c-4f41-4a16-9f70-ebbf2c98a2c7:4085Tim Long<p>David and Vlad have been talking about change management recently. It&amp;#39;s not that I disagree, but</p> <img src="http://192.168.2.20/aggbug.aspx?PostID=4085" width="1" height="1">