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Forums » Microsoft Products » MS CRM » How to change CRMMail and CRMRouter passwords

How to change CRMMail and CRMRouter passwords

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JamesS Posted: Mon, Jul 17 2006 9:27 PM
I posted this question in the MS CRM forums, but no feedback yet:

"Got a small issue with a CRM 3.0 SBE install on SBS2K3 PE that I cant find documented,

During a recent security audit, I changed the passwords for CRMMail and
CRMRouter users (via ADUC) to new, complex ones.
Since I changed the passwords, any replies from customers, to emails sent
from CRM (with the tagged subject line), do not automatically get populated
into CRM ( have to manually click the 'Track in CRM' button when the email
comes into an Inbox in Outlook to get it added to the history).

I guess I need to tell CRM these password have changed? Do you know where I
would do this please? "

Would you be able to point me in the right direction please? Or suggestions of where I can look (have tried the usual MS support site, Google)?

Thank you, James
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David Overton replied on Mon, Jul 24 2006 4:24 AM

I don't have the answer, but I have posted the question internally, so perhaps an answer will be forthcoming.

 ttfn 

David

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JamesS replied on Mon, Jul 24 2006 8:45 AM

Hi David

Thanks for picking this up.

I've been told that changing the passwords shouldn't break the CRM Exchange Router.

I think there may have been a problem before the passwords were changed (client not clear on the state of the system) and re-running the rule deployment wizard in CRM and changing the email address of the CRM Exchange Router mailbox in the wizard cured the problem.

- James -

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