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Forums » Microsoft Products » Office 2003 » key not accepted by vista

key not accepted by vista

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martin hodgson Posted: Sun, Mar 25 2007 8:07 PM

my disc for office 2003 which loaded fine on xp will not load on my new computer with vista, everytime i try i am told it is an invalid key? i have tried a friends disc and key and the same thing happens, what can i do?

regards martin

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David Overton replied on Sun, Mar 25 2007 8:26 PM

Martin,

 I would contact Microsoft Support for this.  One of several things is happening:

1) This is an OEM copy of Office and the key is tied to the OEM bios and the new PC does not have the same BIOS

2) There is a problem with your key and activation, e.g. it thinks you have installed it on one PC and will not let you install on a 2nd PC.  You need to ensure you have unloaded it from the 1st PC and then talk to the activation team about it

3) Some other nasty thing is happening.

The acitvation and / or support teams can help you out.

 

thanks

David

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