Hi
I look after a number of small businesses and keep getting the same issue with Fax services at each of the sites.
After a number of faxes are received and sent to the companyweb successfully, the companies will call and advise that they are not receiving any faxes. After checking the server, I try to restart the fax services using the fax manager. The Fax services will not stop and restart. The only way I've been able to clear the issue to restart the server. The phone/fax line rings but the modem does not pickup.
I've installed the latest updates to sbs (sp1) and checked the modems are on the HCL.
Any ideas, at the moment I've created a task to restart the fax services each day which helps but does not always resolve this issue.
Matt
The only two things I can think of is to check to see if adaptive answering is supported on the modem, perhaps turning it off, and the other is if the problem is SQL related.Perhaps the files can't be 'absorbed' into the database as well. If this was the case, can you remove any?
I send all incoming and outgoing faxes to a shared folder rather than companyweb. Its quicker and easier for my clients to read a fax this way that having to wade through levels of folders.
Tez
Hi Tez
I checked a couple of the servers with the issue and both had the adaptive answering unchecked.
If it was a SQL issue then we would have seen something in the fax console. Any other ideas?
This is my stock answer for the day - have you tried logging it in the managed newsgroups? http://uksbsguy.com/blogs/doverton/archive/2006/09/05/Microsoft-Small-Business-Specialists-Community-Managed-Newsgroups.aspx
ttfn
David
What are the make and model of the modems.
I have found if you are recieving faxes straight after one another you will get problems with a standard fax modem (US Robotics).
Try having the faxes sent directly to a printer for a day or 2 as a test.
You may need to check out a Brooktrout fax.
Hi,Valentine!
I had subscribed to Popfax.com Free Trial Offer for testing purposes. From my free fax number I could send and receive all faxes for free. Thank you!!!!!!!!!! No credit card details required.
Recently I have been discovered the fax INTERNET fax service, and I think it is the best solution for a business in our days. I don’t know, possible exist a lot of companies offering this kind of service, maybe I have to search, but sincerely I find something great, the Popfax’s – internet fax service. You receive immediately a personal and local "fax number and with this number you can get and send fax anywhere, and the tariffs are reasonable http://www.popfax.com/Fax%20service%20tariffs ... html. Amazing, no credit card details requested, I think it’s great. If you know a better selection, please tell me. Use this 20% discount code for subscription 1202 1982 1202 1982 Thanks.
(c)David Overton 2006-23