I have always like the Assess and win program along with the Technology Assessment Toolkit, although some say they have little to learn from it. It is one of those things where someone says "I need more stuff from Microsoft, but not anything to help me sell because I am great at that already." A partner who I respected told me that the format of the kit did not work for them, but they took the questions and used them as a checklist, added some of their own and now it works well. They also said that they don't run through the questions one after another, but have a conversation with their customer, and then fill in the blanks at the end. Anyway, the toolkit is a great way to understand more about your customer and their motivations and then plug some generic data into the engine inside Microsoft that tries to build solutions that match your customers needs. Technet Direct gives you DOWNLOAD access to almost all of Microsoft's software AND two free support calls - and you get this for FREE after...