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Why the blue badge will not help you find prospects, but might help you turn them into customers

I'm going to start with a contentious statement "The Blue Badge is the best scheme in the world for IT partners serving the small business sector".   The second thing is that it is not a sales campaign to get people to buy from you.  It is a quality assurance and community system.

We have been having a bit of a discussion internally today about the "blue badge" - you know, the SBSC logo.  This discussion is a little UK focused as some of the features and benefits are UK focused.

The discussion was triggered by the questioning blog by Tim Long who wants to see the community do more to promote the benefits of the blue badge.  We know this can work - in the US some members put together a radio show and those of you who know Harry Brelsford will remember that he played the commercial they did at many of the events.  The simple truth that SBSC is a flag for partners to rally around and build communities, not a flag for prospects to rally around.  The people in SBSC have something that sets them apart from the pack, but does not completely separate them from it.  They need to find and sell to their prospects as they always have done and the blue badge should be one of the tools they have.

However, there is also fair criticism that the blue badge is not plastered over more places to drive awareness.  Unfortunately this is not about to change, so while not desirable, we need to move on and see how it can be leveraged with the limited coverage we have (bCentral, Small Business Campaigns, Press Releases around small business, work with RDAs and Business Links) which is still quite good versus not having the badge.

There is something I heard recently at the SBSC Small Business Symposium (yes, one of the benefits of being SBSC) and I think this is key. Gareth from Sytec Systems and Technology Ltd said (I am paraphrasing) “Not all our prospects have heard of "Certified Partner" or "SBSC". It was not important to them. It is our job to make it important to them”. The key here is that we don’t need to tell the world – just the prospect you are trying to win so that when you tell them what it represents they realise that they can’t live without it.

Perhaps it is time for us as a community to work on the meaning of SBSC to the prospects and customers.  Here is my 1st stab at it, but please feel free to add more.

  • Proven statement of quality of the consultant and their access to Small Business appropriate MS Technologies
  • Access to resources within Microsoft to help with Pre and Post Sales
  • Opportunity to be case studied and have their business promoted by Microsoft

Together we can improve on the badge, which is probably the best thing that exists in the world for small business partners today (if there is something better, please tell me - I am open to copying)

 

ttfn

David


Posted Wed, Feb 21 2007 7:48 PM by David Overton

Comments

Vijay Singh Riyait wrote re: Why the blue badge will not help you find prospects, but might help you turn them into customers
on Wed, Feb 21 2007 8:14 PM

I absolutely agree with you (wise words as always) and the Blue Badge by itself is not the answer, it's only a piece in the jigsaw. Also, it's not just about raising awareness with end users, it's also about getting recognition with RDAs, Business Links, etc. You don't have to have the Blue Badge to do this but it gives us a reasonably coherent identity that other people can understand. Microsoft has limited resource to deal with all the local infrastructure in the UK and that is where we can try and make the contacts. My point is, let's not wait around for Microsoft to do everything for us. Let's get proactive and see what we can do. I believe that lots of small efforts will eventually make a difference.

Tim Long wrote re: Why the blue badge will not help you find prospects, but might help you turn them into customers
on Wed, Feb 21 2007 9:40 PM

I agree with some of what everyone has said on this - what Susanne commented on my blog, what David has posted here and with Vijay.

I accept that it is not Microsoft's job to find sales leads for us and I also agree that the blue badge makes a useful differentiator once I'm in front of a prospect.

I'd also like the community to take the initiative and do its own promotion. As a micro-business owner, I'm still on a learning curve in this business and I can't afford to do much on my own. I would like SBS South Wales to do something as a group, but our group has been motivationally challenged lately - a situation that I hope will change in the near future.

And yes I agree, overall, SBSC has been a fantastic opportunity. Let's not lose sight of that. I have basically used SBSC and the Partner Programme as a stepping stone to transition from my career as a software engineer to running my own IT business. TiGra Networks hasn't rocketed to super-stardom, but we are growing 'organically' which is just how I like it. Much of what we've achieved has been at least partly attributable to Microsoft's partner programme, the Small Business Specialist Community and Action Pack. It has been a slow journey while we get our own vision, ethics and practices sorted out, but the community has had a huge influence and on a personal level, I have had a lot of benefit from it. I've gone from knowing no-one in the IT business to being friends with people that I consider to be the foremost IT professionals in the UK, forming partnerships and developing a business model based on their experience.

I hope that puts my sometimes scathing opinions in the proper context. So with that said, I do think there has been a missed opportunity with the blue badge, and I have fed my views back to Microsoft at every opportunity, like a stuck record. There is no point reiterating that here, but I do think it is important to occasionally ask the controversial questions, to challenge Microsoft rather than just accepting everything it says as gospel. To me, this is part of what the community is all about - the fact that we can have this conversation is a tribute to its success.

David Overton wrote re: Why the blue badge will not help you find prospects, but might help you turn them into customers
on Wed, Feb 21 2007 10:05 PM

Tim,

Please continue to badger us - yes things can be improved and should be too.

This post might have been sparked by your post, but is not aimed as a "response" to it.  I really liked Gareths comment at the Symposium and was going to write about it anyway.  As a joined up community, we can make it better, but the balance between what is done by Microsoft and what is done by the community will shift over time.

ttfn and thanks

David

Tim Long wrote What is a Small Business Specialist? Who Cares? (part 2)
on Mon, Feb 26 2007 5:54 PM

Answering my own question , " I do ". And I hope you do too. Here's why. I have received feedback through

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