In a recent mail it announced:

The Microsoft Sales Toolkit is your source for driving sales. It is the licensing and sales 'product handbook' that will help you generate up-sell and cross-sell opportunities, giving you and your Partners information on the full portfolio of Microsoft products and services. You can find information on what the product is, how to sell it, relevant SKU numbers and FAQs.

The toolkit is produced twice a year and is available as a hardcopy, to keep on your desk, or to download as a  pdf, to take out with you to meet customers. Visit www.microsoft.com/uk/gearup for more details or to download the pdf version.

Go get it, it might just answer one or two of those questions you have!!

ttfn

David