[updated on 28th July] Hi, I've pinged this around a bit internally and the answer I got back is that this is not supported and will not work. I have not tried it myself, but don't expect it to work. If you need this sort of functionality you need to look at MS-CRM I am afraid. History: You need a Volume License of Office 2007 to run in Terminal Services. You can get BCM with Volume Licensing of Office 2007 as noted at http://office.microsoft.com/en-gb/suites/FX101635841033.aspx Outlook running in Terminal Services does not run in cached mode - http://technet2.microsoft.com/Office/en-us/library/ba930d00-dc38-4564-ad00-8304d74f1d8c1033.mspx?mfr=true 3) BCM requires Outlook to run in cached mode (Office 2003 note in a KB about this - http://support.microsoft.com/kb/831747/en-us and I have had PSS confirm this is still the case with BCM and Office 2007) Wish this was not the case, but better to say up front rather than pretend. Now, updated, if you look at How to enable cached mode for Outlook when used inside...