DavidOverton.com
This site is my way to share my views and general business and IT information with you about Microsoft, IT solutions for ISVs, technologists and businesses, large and small.  

June 2006 - David Overton's Blog

  • Susan B has a system that keeps crashing - my take on why - crash dump analysis on SBS

    http://msmvps.com/blogs/bradley/archive/2006/06/22/102538.aspx I started writting this as a simple comment on the site, but it got so long, I have blogged the entry here. Susan, Since your crash dumps show 2-3 different error codes - a different one each time, my 1st suspicion would be hardware - have you run the MS memory diagnostic tool on the system otherwise, check for recent driver updates. If you need a 1hr course in debugging, have a look at http://uksbsguy.com/blogs/doverton/archive/2006/06/21/627.aspx . However we have not had a single instance of your large crash appear through our crash database - I checked, and the crash appears to be in a very well used and known piece of code, the classpnp.sys driver, which hales to NT4 for classic PNP support. Failing that, time to call PSS. If you were to do nothing but run kd -v -y SRV*d:\websymbols*http://msdl.microsoft.com/download/symbols -z memfile.dmp on each dump you will see the different crash locations. Lots of different locations normally points to h...
  • Still want more leads from Microsoft - another pointer

    I am often asked this question. The answer of course is made up of many things, but the things I find help are: Be seen in the right places - get your SBSC qualification - http://www.microsoft.com/uk/partner/sbsc Ensure that when you click on your link on the " Find an IT Consultant " link and enter YOUR postcode, that your site tells small business what YOU can do for THEIR business, not just what IT you sell Profile yourself so others can find you through other Microsoft Tools - http://blogs.technet.com/msppuk/archive/2006/06/09/434457.aspx Use whatever Microsoft advertising is available to you - http://www.microsoft.com/uk/partner/sales_and_marketing/campaigncenter/default.aspx Go on a solution sales skills course - http://www.microsoft.co.uk/events/eventdetail.aspx?eventid=8400 Look at the other MS resources available to you - http://www.microsoft.com/uk/partner/sales_and_marketing/benefits_diagram/default.aspx Work with other local partners to make life easier for all IT vendors around you - http://www.sbsbpi...
  • Link to my commonly viewed blogs

    Hi folks, I am sure I have missed a few people out, but I finally added the list of common blogs and sites I visit. To get to the information, click the "links" button in my blog, or go there directly by clicking here . ttfn David
  • Site look and feel updated

    I found some amazing site themes at http://japan.communityserver.info/ and have updated the default site with this. If you wish to change it back, click http://uksbsguy.com/user/EditProfile.aspx and select the site theme of "default for CS2.0". You might also notice the Posts on this site Zoom Cloud showing you a cloud of the keywords mentioned on the site. See the site in it's full glory at http://uksbsguy.com ttfn David
  • Security and some Myths debunked

    I used to spend my time dealing with security at a military scale for computer systems. I was not guarding anything in terms of weapons etc, just following process for protecting documents I was managing. If there was one thing that irked me was when people thought they were safe, but then did stupid things to completely undermine the security. For example, going in through the main enterence involved stringent security checks, but going through the side enterance the only check was on your car speed. My data was far less protected once physical security was compromised! Bring this into the world of computers and my role now, many people do things to enable them to feel safe - load A/V software, run multiple malware detectors, check the patch level on their firewalls, even if they are hardware filewalls, keep their systems patched, ensure the clients and servers are locked down with their own firewalls configured and managed by policy. I could go on, and of course you all do these things already, right? It was...
  • Off Topic - How not to retain customers - Someone wants to cancel their AOL subscription

    I just had tto post this. Microsoft sometimes gets a bit of a kicking about support, but things like the Official SBS podcast , changes to search on our http://support.microsoft.com site, people like me and even the huge SBS community have changed most peoples experience with our support. When I say this, you just have to laugh in amazement as to what was going through this guys mind? http://video.msn.com/v/us/v.htm?g=5ff445af-bf5c-4c3c-9424-ff467ea97a87&f=rssimbot_us_default ttfn David
  • Some information on things like backup and deleted items bin in WSS V3

    I was browsing over at http://msmvps.com/blogs/thenakedmvp/archive/2006/06/07/100040.aspx and noticed the entry on WSS V3. Something you can do is fire up a Virtual Server on a test box and play with WSS V3 - it has some nice features. Another thing to blog on after I get off paternity ttfn David
  • Windows Live Messenger (was MSN Messenger) is now released, final and ready

    Do you IM people? Do you want to share files with them, have voice and video conversations, even call from your PC to a real phone at the end? Then Windows Live Messenger is for you. Get it at http://messenger.live.com . From the website: Call their phones. Call their PCs. Call your friends' mobile or landline phones. It's great value within the UK or internationally. And calling someone's PC is always free. See them on the screen Show and tell: get a webcam and start a video conversation within minutes. Share stuff Set up a Sharing Folder with a friend. Drop in photos and other stuff, as much as your computer can handle. See it even when one of you is offline. A network of millions Tap into the world's largest IM network, with hundreds of millions of users worldwide. Soon: talk to your Yahoo! friends, too Soon you'll be able to use Windows Live Messenger to talk to your friends who use Yahoo! Messenger with Voice. The world's largest IM network is getting even bigger. ttfn David
  • Links to Vista resources and a "new and improved reliability features" webcast

    Saw on an internal mail thread that a great webcast on new and improved reliability features of Vista can be found on Kevin's blog - http://blogs.technet.com/kevinremde/archive/2006/06/19/434332.aspx and the webcast itself at http://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032298849&Culture=en-US One of the nice thing on his page is a list of Vista Links on that link above. His vista specific content can be found by clicking on http://blogs.technet.com/kevinremde/archive/category/10069.aspx . In Kevin's own words " I had some technical problems mid-way through with a disconnected Virtual Server", but still very useful ttfn David
  • Find out just how much Malware Microsoft has seen and removed using our tools

    Malware and the like are nasty horrid beasties. You probably see the malware remover tools come down each month as part of your security updates, but never think about what it is actually doing? Well, some scary information is provided at http://virtualteched.com/archive/2006/06/12/74.aspx from Tech-Ed. What is quite frightening is the number of PCs infected, the number of rootkits and the fact that most still get there with the users consent. ttfn David
  • Tools I could not be without for using and managing Windows XP, Vista and SBS

    Following on from my previous post on crash dumps and the Tech-Ed presentation I thought it was worth quickly pointing out the tools I use on a daily basis: Process Explorer Taskmanager on steriods - see what services and threads are running - look at the real list of processes that take up cpu time rather than how Windows Task Manager does the trick FileMon Ever wonder what folder that temp file was put in, or what file is being looked for when something fails - this is hwo to find it RegMon Like Filemon, but for the registry - find out what si being read, written too, searched for etc. PendMoves Can't install something because the system has a number of pending "moves" - files it will rename on reboot - find out what they are and then you can do something about it if you want DiskMon See what activity is happening on your disk ttfn David
  • More on how to debug a crash (BSOD) from the dump file, or want some amazing Windows diagnostic and support tools

    I was not at Tech-Ed this year, but people like Susan Bradley and Vlad Mazek were. While they blogged on lots of interesting subjects, one that I thought I would bring up would be the how to examine a crash dump file. This was presented by Mark Russinovich who runs the amazing www.sysinternals.com site. To see the Tech-Ed presentation, go to http://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?EventID=1032298075&EventCategory=4&culture=en-US&CountryCode=US ttfn David
  • OFF TOPIC - Raise money for NSPCC (UK Childrens charity) while searching the internet using clickscount.co.uk

    I know this is s a small one, but if you go to http://www.clickscount.co.uk to try your internet web searches, you will rasie money for the NSPCC each time you click. Underneath is the MSN Search engine, which has improved hand over fist over the last few months, but it has got to be worth a try, even if it is just for MS related information. ttfn David
  • Using companyweb or Windows SharePoint Services (WSS) with Surveys to get feedback or approval

    We now have documentation stored in the system, but often we want more than just documents, we need feedback and discussions. SharePoint has many facilities around this. The options are: Discussions Lists Surveys Discussion areas are a very simple way for people to either add comment to a document or in a forum . I don’t consider this anything special, difficult to understand or especially great as far the built in functionality goes. Also, from a business point of view, the only solution that solve is when an owner manager says “I need a solution that permanently records the views people express around a specific area and I do NOT want it to be based on e-mail” – why not e-mail, well a good old public folder will do this for e-mail. Discussions DO work if this is based around a document, but I do not find many businesses asking for this. Lists are special and will be covered in the next WSS posting. Surveys are a special form of list, so lets look at what the surveys will do for us. Whenever a customer asks ...
  • Office 2007 blog worth reading - information resources and what will change between now and the release

    Hello again, I have now been running Beta 2 of Office 2007 for a while and still love the product. It is still toooooo memory hungry - don't try running it on a 256MB machine, but it is still a product I constantly find myself missing when I have to go back to older versions. Search and the new UI are both godsends, as is the ability to make something more visually impactful. OK, so the blogs - there is this guy Jensen Harris - his blog is amazing. I would just like to point out two of his posts. The 1st includes a bunch of links for information - go get them if you want to know more about Office: http://blogs.msdn.com/jensenh/archive/2006/05/24/605678.aspx - snippet of most interest: Office User Interface Video Tour : This is a live action movie in which Julie Larson-Green and I give you a quick tour of the UI and some of the thinking that went into it. The build we were using for the video is a lot older than Beta 2, so you might notice some rough spots. Nonetheless, a number of people have said that they found...
  • Interesting discussion from one of the developers in the Windows team on "Why Vista Slipped"

    Blogging as a Microsoft Employee is always a tricky decision as what to tell or not tell. I personally feel that it is very important that the true is always told and that information if not confidential should be disclosed as desired. A recent post has caused lots of controversy as it discussed from one managers point of view the reason why Vista slipped in the 1 st place. Some may find the contents of the posting quite damning, yet the reality is that in a complex project, some things are not perfect, or even fixable. The things that Philip has highlighted are often based on human characteristics, such as trust, friendship and self protection. Great in some circumstance and bad in others. Vista is still a great product, and when it does ship will significantly move the bar for quality operating systems, but this is not to say that it won’t have had a hurdle or two to jump or lost a few pounds during this marathon race. For now, enjoy Philip’s blog and perhaps reflect what you might do to protect yourself when...
  • subject area shortcuts

    Hi, for those who are after a quick way to find my posts on a particular subject area, I have created 4 shortcuts - they are: http://uksbsguy.com/sbs http://uksbsguy.com/wss http://uksbsguy.com/vista http://uksbsguy.com/office Do I really need to explain what each sibject area is? These will auto expand to the appropriate doverton blog categories. ttfn David
  • Why Small Business Server 2003 is right for small businesses

    I have my 1 st Technet Article published in the news flash today. The article is below and it talks about why SBS is right for small businesses – for the “IT Pros” in the world – i.e. those who are technical by nature. To add a bit more to the article, I have included several links in this to pictures of the reports. Hello, My name is David Overton and I am the Head of Technology for Small Business in Microsoft UK. I spend a good deal of my time explaining the benefit of Microsoft Technology focused on the small business market. Windows Small Business Server 2003 (SBS) is a product that is perfect for those organisations who are looking for a single server that does everything in one box and meet the requirements of 75 users or less. In the one box you get Windows Server 2003 standard, Exchange 2003 standard and a host of SBS specific wizards and tools that ensure it is simple to install. What is more the price is less than that of Windows Server 2003. (Further wizard pictures for To Do List , Adding a User 1...
  • Using Windows SharePoint Services (WSS and Companyweb) to keep everyone up to date

    Again I am taking content from the Small Business Ignite Tour which covers WSS is some detail – http://www.microsoft.com/uk/partner/ignite . This continues in the series and now we are looking at how to keep everyone up to date. Many business owners talk about issues such as: “My sales people have access to an electronic price book, but they do not keep it up to date, so they sell at the wrong price” or “When I make an important policy document change, everyone must know about it and acknowledge the fact that they agree” While some of this is about teaching people some new skills, most of it is about using the functionality provided between Office 2003 and SBS 2003 using Windows SharePoint Services. If you have been reading the other WSS blog entries, then you should now be familiar with Document Workspaces. Open a document workspace and note the “Alert Me” option down the bottom. You can give certain users the capability to use e-mail addresses such as all employees or sales team. Create Windows users that can...
  • OFF TOPIC - Overton Family has another child - Lizzy May

    Hello everyone, just a quick note to say that today Lizzy May was born into this world at 2:24am GMT. She is happy and health, as is her mum and the rest of us. She weighs 6lbs 15 1/2 ounces and was 54cms long. If you want to see some lovely pictures, go to http://uksbsguy.com/photos/doverton/category1018.aspx obviously this will slow down some of the posts over the next few days or weeks. ttfn David
  • How Virtual Server enables SBS 2003 and Terminal Services on the same box

    Terminal Services (TS) was a feature people liked in SBS 2000, but the performance and security issues meant that many people broke their solutions by overuse of TS. The answer with SBS 2003 was no TS – which solved both the support issue, but also the fact that you could not run Outlook on the same machine as one with Exchange, thus meaning users of TS on an SBS system could not do e-mail except by browser. There is a very simple whitepaper on how to do TS on SBS located at http://www.microsoft.com/technet/prodtechnol/sbs/2003/deploy/adstrmsr.mspx . Now, using Virtual Server, which is a no charge add-on to Windows, you can have a single server with SBS and providing Terminal Services as you run a mini-machine inside your SBS box. The thing to be aware of is the need to buy the right OS licenses for the virtual machines, so while you can save money on the hardware, currently, you need to buy OS licenses. Once this is all done, using the power of Virtual Server you can be away – either for Terminal Services or...
  • Using Windows SharePoint Services (WSS) to share documents and ensure everyone is up to date by using Outlook shared attachments

    So we have great documents, but as soon as often they are shares, they get out of date. Examples of this are price lists product information shared resources list To get over this we are going to look at Document Workspaces in CompanyWeb and Office 2003. Let’s start at the beginning, no matter what I tell people, they do not like going to a web site to load, upload a file etc. Also, setting user permissions is a nightmare and they might even just start passing round usernames and passwords. The most obvious answer for most people is to use e-mail. The very process of creating an e-mail with an attachment and marking it as a live attachment creates a document workspace. It is secured to only those people that the e-mail goes to and the document knows where it came from, so will try ot update the site or get updates from the site when saved and loaded. This ensures that any document sent this way, or using a document work group will auto-update. Documents stored on SharePoint sites like to auto update. Each time...
  • Windows Server 2003 and Virtual Server 2005 R2 - learn more with PTS-TV and Dave Sayers talking Virtualisation

    If you laughed at my exploits on PTS-TV - and even if you did not, go to PTS-TV and see DAve Sayers talk about Virtualisation. http://www.microsoft.com/uk/partner/blog/pts-tv ttfn David
  • How to install Vista inside a Virtual PC

    One of my partners was having problems installing vista inside a Virtual PC and I remembered the problem with Virtual PC not liking DVDs or ISOs > 2 odd GB, so my answer was to use Virtual Server. Having said all that, there is very good documentation at The Elder Geek on the process - http://www.theeldergeekvista.com/vista_00028.htm . I would add a couple of things – install using Virtual Server 2005 R2 SP1 beta – you will get a much better experience – and this is freely available too. Enjoy testing Vista and remember to let us know what you like / don’t like. Ttfn David P.S. for all vista downloads etc have a look at http://www.microsoft.com/windowsvista
  • The key to Vista's success is a great product and some amazing ISV applications

    I have been having a chat with Vlad ( http://www.vladville.com/2006/06/vista-advertising-machine-starts-its-engine.html ) and he has made a really good point that Vista looks good, that it is beta, so should not be deployed in a live environment and that he needs some compelling apps. I happen to agree with him - it is beta, and therefore more sluggish and buggy than a final product, but on the apps front, there is soooo much to come. The view of public apps can be seen on http://www.seewindowsvista.com , but Mary Jane Foley has raised the question in http://www.microsoft-watch.com/article2/0,2180,1972444,00.asp and also points out that a different bread of ISV is coming to town and they are bringing Vista only or enabled apps that will help. Obviously the Vista benefits for Security, reliablility, ease of use and user safety will all be a major factor for many customers. I can't wait for the information on ISVs to continue to materialize over the coming weeks. ttfn David

(c)David Overton 2006-23