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Things that have fixed peoples problem running Office on Vista

From the blog entry I published on How to get rid of the installer / configuration dialog when running Office 2007 and Office 2003 on the same system - for Vista and other versions of Windows I still get people e-mailing me with problems.  While I have not been able to solve them all, but here are some solutions that I have seen success with:

Problem: POP3 e-mail starts sending then gets stuck/hangs/stops:

I have seen your blog at uksbsguy.com and it seems you are my only hope.  Brand new laptop, small sized PST file, Vista Home Premium, Outlook 2007 Ultimate. I set up an account in Outlook 2007 to my bog standard POP3 account that has always worked. It starts to download my first email and slowly reaches 3 or 4KB then just hangs. Surprisingly I can sent (SMTP) absolutely fine.

If I use another internet connection (dial up modem) instead of LAN then I can receive POP3 as well. But the same LAN connection works for my old laptop (XP/Outlook 2003) all settings same.

I also tried the netsh command and the result is as follows:

C:\Users\sparekh>netsh interface tcp set global autotuning=disabled

Set global command failed on IPv4 The requested operation requires elevation.


The solution: elevated netsh command

You need to run an “elevated” command prompt.  Find "command prompt" on your start menu, right click it and select “run as administrator” – then try the command "netsh interface tcp set global autotuning=disabled" (without the double quotes)





It worked! I elevated command prompt and netsh worked.

My IT team spent so many hours and days for this.  

Thank you very much.

Problem: Error code Ox800CCC0E when receiving email Vista running Outlook 2007

I get a Ox800CCC0E  error everytime I try to receive email on my vista business machine running Outlook 2007.  This problem just started this week. I have had no such problems with outlook since I purchase the machine 5 months ago.

I have tried all the troubleshooting  steps on your blog : http://uksbsguy.com/blogs/doverton/archive/2007/02/26/outlook-2007-pop3-performance-issues-and-potential-fixes-roundtrip-solutions-blog.aspx

I downloaded Windows Live mail  and it works fine (it took about 3 seconds to configure). I also have another computer on my network (also attached to my dlink 604 router) and Outlook 2007 works fine on that machine.

I have disabled the anti-virus programs,etc. etc. etc.. Still not working.

Very frustrated.

Can you help ???



The Solution: Re-check your non-Microsoft firewall settings

I suggested Frank tried the items mentioned in How to turn on e-mail logging in Office 2007 and ensure that your ports are open.  Having said he had "disabled all his anti-virus programs, etc. etc" - he responded with "The problem was the firewall settings in Trend Micro PC-cillin Internet Security.  I disabled the personal firewall and everything then worked."


Windows Mobile not-Syncing with Outlook 2007

I just purchased the Outlook 2007 standalone version and installed in on XP Sp2 with Activesync 4.5. I am unable to sync my Windows Mobile 5.0 device to Outlook.


The Solution: ZoneAlarm Firewall again

Thanks, David. I figured it out -- a problem with the Zone Alarm firewall.


I've had the mails sat in my "blog about" folder (ok, so it is a category and I use search folders) in Outlook for a while, so I thought I should get them out there :-)



Posted Tue, Dec 4 2007 7:33 AM by David Overton


Rich Matthews wrote re: Things that have fixed peoples problem running Office on Vista
on Thu, Dec 6 2007 2:14 AM

I loaded Office 2007 on a pristine system. When I initiate Excel I get the following error message"

Run Time Error '-2147467259 (80004005)'

Method 'Add' of object 'CommandBarControls' failed

How can I correct this Microsoft error?


David Overton wrote re: Things that have fixed peoples problem running Office on Vista
on Thu, Dec 6 2007 6:16 AM


The error you are seeing is when something is trying to add a custom shortcut to the menu - See support.microsoft.com/.../171025.  However Microsoft should not be doing this, so when you say "Prestine", does this include ANY utilities, from the hardware vendor or anti-malware vendors?  What about the ASAP utilities?

Either way, please update with a comment or an e-mail ([email protected]) as to progress or the need for more diagnostics.



Tim Long wrote re: Things that have fixed peoples problem running Office on Vista
on Thu, Dec 20 2007 11:27 PM

I don't know why people waste their money on third party firewalls and security suites. The built-in Windows Firewall is perfectly adequate and is less intrusive than most other products. I like the "strong but silent" approach of the Microsoft solution. Windows Firewall never broke any of my apps, either.

L Johnson wrote re: Things that have fixed peoples problem running Office on Vista
on Tue, Feb 12 2008 11:23 PM

I purchased a new HP computer in November 2007 with Vista. I purchased the Office 2007 Upgrade. I was helped by Microsoft Support to install the Upgrade. They emailed another version telling me the one I purchased would not work. I  have NEVER been able to use email. I must go onto the Internet to send/receive mail. Microsoft Publisher is my primary program which I use for a newsletter. It constantly crashes and is now telling me that it has "failed" losing 4 days of work and no ability to open the original file or the backup. I am not a "technical" person I am a desktop publisher. Any help would be appreciated.

David Overton wrote re: Things that have fixed peoples problem running Office on Vista
on Wed, Feb 13 2008 6:17 AM

L Johnson,

Publisher should not be crashing.  Can you e-mail me directly including your country?

Click on my name at the top of the page for my e-mail address.



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