I found this blog and realised several things. 1) The Brelsford family (no, they are not related) are very good in the small business space. 2) I now have a BCM 2007 hero. Who am I talking about? Bill Brelsford - http://blog.rebarbusinessbuilders.com/about.html - who says "For the past 20 years, I have been working with and for small businesses in a variety of roles." I love BCM and here are some of the things he has written about BCM. It is worth noting that Bill does not just write about BCM, but many things including marketing and many other issues that a small business would face. BCM: Setting Up Marketing Campaigns in BCM Tracking Customer Anniversary Dates in BCM Getting Started Managing Suspects in BCM Small Business CRM It has to be worth a look. ttfn David Technorati Tags: Business Contact Manager , BCM , Small Business