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  • How to sell Hosted CRM (CRM Online) in the UK and still retain your customers and a good profit – by working with Increase CRM

    [updated with contact details at 16:38] I have a partners or two that are looking to implement CRM internally and through the conversations about how they could do this came to know of the guys at Increase CRM. The good folks at Increase CRM seem to understand how SBSC partners think because the offerings they have for referral and resellers seem to be quite good to me. if you want the brochure on the subject, let me know, but here is the important piece for partners: What is the Referral Program? Partners in the Referral Program refer their customers to Increase CRM and we offer hosted Microsoft Dynamics CRM and support services directly to the customer. Typically, the partner will provide implementation consulting services and may choose to provide first and second line support. Referral Partner Commissions The Referral Program guarantees partners commissions from any customers referred to Increase CRM: Subscribers Commission 5-10 100% of the first month’s subscription fees 11-50 200% of the first month’s subscription...

  • Microsoft Office Live Small Business v2 - have you got it already?

    This happened a couple of weeks ago, but it is always worth sharing the improvements in Office Live. Not only do we have this going on, but we also have the beta of Workspaces progressing. Remember, your customers could benefit from Office Live and if you don't offer it, someone else might just offer them Office Live or something else, blocking you out from that customer as they grow in size. Microsoft Office Live Small Business is the award-winning, easy-to-use suite of Web-based software and services designed to help small businesses affordably take, promote and manage their businesses online. Used by nearly 600,000 customers worldwide, Office Live Small Business is available in the US, UK, France, Germany and Japan. The service also provides an excellent environment within which partners can build industry-specific solutions. Office Live Small Business is now available with : Full Firefox 2.0 support for PC & Mac Easy-to-use Website Designer tool or use html/3rd party design tools Outlook Connector...

  • Microsoft, web services, new business models and small business

    In the IT market the term "change is the only constant" has been around for years (well, certainly since I left ICL where change was not constant, but that was due to the contract that dictated that everything did not change, so fell behind). Note, this post is purely the ramblings from my mind, not a statement from Microsoft in an Official or Unofficial capacity We've seen big iron, then smaller systems, the rise of SMP, the reduction in IT hardware and software costs for solutions, the rise of Microsoft servers, client server, 3-tier, clustered computing, multi-core and now internet enabled computing. There is much more, of course, to come, but how we deliver IT to customers has changed too. Of course, this is all generalised and some people have always been at one end or the other, but general acceptance is always shifting - remember the ASP business model of the late 90's - dead, yet here it is again with Software as / plus service. The pricing of some services even appears to be £0, yet...

  • Worldwide Partner Conference - WPC in Denver - what I know so far - Dynamics CRM Live

    Microsoft Announces Product Offerings and Customer Early Access Program for Microsoft Dynamics Live CRM - This could be huge - $44 per calendar month per user for Professional CRM and $59 for Enterprise edition (Professional Edition plus offline support)!!! Then, when you thought it was not so good for partners, look at the models: With the new Live service, partners in the Microsoft Dynamics CRM ecosystem will have new opportunities to deliver value to their customers and to drive revenue for their businesses by developing and deploying solutions across the three deployment options — Live, on-premise and partner-hosted models . For revenue in the new Live model, partners will be compensated on a recurring basis, not a one-time basis; each year they will receive 10 percent of the yearly Software as a Service (SaaS) subscription revenue for each customer for whom they are the partner of record. During 2008, a special incentive will allow partners to receive 15 percent of the SaaS subscription revenue for that year...

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