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I can be abrasive sometimes and whether it "is my fault" or not, I don't always understand others' point of views. To this I would like to say "It is my fault". Now, if you have got up off the floor, let me give you a few examples. I say "contact our customer support" and you say "I don't have time". Before I rant - OK, I understand this, if you could share the bug at some time, we will try to fix it. We haven't been able to identify it yet, so need your help I say "There is no OEM media, get over it" and you say "I need OEM media to do my installs". OK, I can't fix this one. I do understand where you are coming from. If I were to share the fact that in the UK, which is a low piracy country, our tests so far have shown between 10-15% of all copies of Windows are pirated and many come from Action Packs and other OEM keys, does that help understand why this is such an issue? I do wish I could give you back OEM media, but I've been told it is just not possible. While Microsoft did publish the changes coming, I now...

Many people ask me what I do and sometimes they are amazed with the answer "I help Microsoft Partners build solutions that deliver value to their small business partners – for free". This is a great job and part of it is to engage with as many partners as possible to improve the quality and knowledge around the solutions that can be built upon Microsoft technology. This year my role has a slightly different focus, but the way I achieve it will have many similarities. It has becoming important for me to ensure that partners are not just technically capable, but also selling solutions, sometimes even offering their customers alternative licensing options to suit their business needs. Some may see this as me selling out in some way, but while I love technology, if it is not applied correctly and you and I can't make money out of it, then there is a limit to the business value of the technology. I will still be blogging, posting on both business and technical ideas, but also be discussing how to...

If you know anything about the Microsoft Partner organization then you should know that Allison Watson heads it up. Susanne Dansey comments on her blog that she recently met Allison at the UK Party in the evening at the Worldwide Partner Conference. A bit of background has just hit the press on Allison Watson and it shows how determined she is to improve the life of a Microsoft Partner. Further proof that some of us are human – really. Ttfn David

Today we had a bit of a kick of for FY07 (Financial Year 07 in Microsoft) and a review of FY 06. We had a healthy year with excellent growth (this is no way a prediction of the MS Company results) and we also did a bit of sweeping a few things out. It has been speculated for a little while that Alistair Baker would be moving on and today we had it confirmed. As of 31st July, the new MD of MS UK will be Gordon Frazer from the South African Sub. He did seem like a very positive and fired up person, so I think this will be nothing but goodness, as will having another Brit in the power halls at MS in the States. For the press release, have a look at http://www.microsoft.com/uk/press/content/presscentre/releases/2006/07/PR03662.mspx ttfn David

People have asked for my tools I use to produce my site statistics, so I have released a draft cut. It should all work. To get the best out of it you need a $20 subscription to http://www.maxmind.com/app/web_services_guide#city and MapPoint , but otherwise it works - without both these it is fully functional, but no maps. The source can be found at http://uksbsguy.com/files/11/files/entry735.aspx and the exes at http://uksbsguy.com/files/11/files/entry736.aspx . ttfn David

One of the reasons I picked Microsoft to work for was that I felt the company had a goal stronger than "to make money for the shareholders", but also to actually do some good in the world. Bill Gates has announced that he is planning to slowly transisition to a part time role in Microsoft over the next two years to dedicate his time to the Bill and Melinda Foundation who have already given away billions to help those in need. (See http://www.gatesfoundation.com/AboutUs/Announcements/Announce-060615.htm for Bill's transition. For some astounding stats, look at http://www.gatesfoundation.com/MediaCenter/FactSheet/ - snipped from it: Number of employees: 241 Endowment: $29.2 billion Total grant commitments since inception: $10.5 billion Total 2005 grant payments: $1.36 billion Illustrative Grant Commitments United Negro College Fund , Gates Millennium Scholars Program - $1 billion The GAVI Alliance - $1.5 billion Malaria Vaccine Initiative - $258 million Save the Children , Saving Newborn Lives - $110 million United...

I just had tto post this. Microsoft sometimes gets a bit of a kicking about support, but things like the Official SBS podcast , changes to search on our http://support.microsoft.com site, people like me and even the huge SBS community have changed most peoples experience with our support. When I say this, you just have to laugh in amazement as to what was going through this guys mind? http://video.msn.com/v/us/v.htm?g=5ff445af-bf5c-4c3c-9424-ff467ea97a87&f=rssimbot_us_default ttfn David

I have met a whole bunch of partners over the last couple of weeks, all requesting different things, and it has got me thinking - are you / do you want to be a specialist or generalist and then do you want to be all things to a business, or a super capable techy? First off, if you are a generalist, then this honestly means that you are a "Jack of all trades and a master of none" - well either that or you seriously need to get some more sleep. I prefer working with people who specialise in a few areas rather than those who try to do anything. If you do want to appear bigger and have a broader skill set, why not try relying on your local community of SBSC partners and farm out things you don't know well to those you can trust and become amazing at the things you do. If you fear competition with these guys, it is worth remembering a couple of things. 1st off, there are 4m small businesses in the UK and around 500 SBSC partners - that works out at 8,000 customers each - do you really think you are all going to compete...