I was asked this by someone today and thought I would show you the differences BCM Contact General Page followed by the Outlook Contact General Page: There are lots of differences, but the big ones are: Information Source - where did it come from, how did you get this contact and which account started it. Classification - Is this a lead and is the person still "active". Also who is managing this person, what their credit rating is and whether there is a payment issue BCM Details Page followed by the Outlook Details Page: A host of job related information and then a section for personal information about the person, plus a huge comments section. There is also the communication preferences piece and the ability to suppress mailings (do not call, do not e-mail, do not fax, do not mail (write to on paper)). Finally the BCM (only) History Page: Some of this information can be automatically generated, so for example, the e-mail items can be auto generated whenever you mail, or they mail you. ttfn David Technorati...